Privacy Policy

Issued by: Omnea Pay (Pty) Ltd • Registration: 2019/478958/07

1. Introduction

This Privacy Policy ("Policy") outlines the privacy practices of Omnea Pay (Pty) Ltd, a South African company (registration number 2019/478958/07), hereafter referred to as "Service Provider," "we," or "us".

This Policy applies to all users of our website https://instapay.co.za (the "Website"), our mobile application (the "App"), and all subscribers (collectively "Users") to any of our services ("Services").

If you have questions regarding this Policy, contact us at:

Telephone: +27000000000
Email: [email protected]

By using our Website, App, or Services, you agree to the terms set forth in this Policy. If you disagree with any provision, please do not use our Services.

2. Changes to Privacy Policy

We reserve the right to amend this Policy. Changes will be posted on our Website and App and will become effective immediately for Visitors. Registered Users will be notified via our "Policy Updates" page.

If you do not accept the changes, you may terminate your Services.

3. General Information About Everyone

3.1 Types of Information We Collect

• Usage Details: IP address, browser data, device details.
• Required Details: Necessary for registration.
• Optional Details: Voluntarily submitted, e.g., demographic data.

3.2 How We Collect This Information

• Voluntary Disclosure: Provided by you when registering or interacting with us.
• Automated Technologies: Cookies, web beacons, and other trackers.

3.3 Purpose of Collection

• To deliver Services.
• For legal compliance.
• To improve user experience.
• To conduct marketing campaigns (where consent is given).

4. Information About Users

4.1 What We Collect

• Personal Details: Name, ID number, gender, language preference.
• Contact Details: Email, phone number.

4.2 How Information Is Collected

Information is collected during user registration and profile updates.

4.3 Purpose of Collection

• To verify and manage user accounts.
• To send notifications, service updates, and promotional materials.
• To comply with legal obligations.

5. Data Protection & Storage

• Data is stored on secure cloud infrastructure (e.g., AWS, Azure).
• The App communicates securely via SSL and stores no local data.
• Access is restricted to authorized personnel only.
• User Responsibility: Protect your password; beware of phishing.

6. Information Sharing

We may share your data with:

1. Companies within our group.
2. Service providers (fraud prevention, hosting, etc.).
3. Partners (banks, payment processors, etc.).
4. Legal authorities, where required.

Note: We do not sell or rent your personal information.

7. Your Rights

Users have the right to:

• Access and update personal information.
• Correct inaccuracies.
• Request restriction or deletion of data.
• Withdraw consent (subject to limitations).
• Lodge complaints with the Information Regulator at [email protected].

8. Non-Personal Information

We may collect and retain non-personal data, including:

• De-identified information.
• Aggregated usage statistics.
• Publicly shared content (forums, reviews, etc.).

9. Consent

By continuing to use our Services, you consent to the collection, storage, and use of your data as described. Data is retained only as necessary or required by law after termination.

10. Revisions

We may revise this Policy at any time. Updates will be published on our Website. Users are encouraged to review it periodically and retain a copy for personal records.

11. Contact Details

• Privacy concerns, data access requests, or reports relating to minors should be addressed to:
• Email: [email protected]